“Continuous Quality Improvement (CQI)”  Please respond to the following:

Identify a contact person for the quality improvement program at a long-term care facility in your geographic area. Conduct a brief in-person, telephone, or email interview with this contact person, concentrating on the following areas:

Structures

Processes

Outcomes

Regulatory minimum standards

Next, describe the current quality improvement program in place at this facility, focusing on the areas listed above, and specify the main roles involved in this program.

Finally, determine whether or not this quality improvement program is aligned with Deming’s Process Improvement Cycle. Provide a rationale for your determination.