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Q1. Describe the difference between efficiency and effectiveness and identify a real organization you think are, or are not, efficient and/or effective.

Q2. Why should managers use ethical criteria to guide their decision-making?

Q3. What is the role of divisional and functional managers in the formulation of strategy?

Q4. How do output control and behavior control differ?

Q5. What kinds of employees would prefer to work in a virtual team?  What kinds of employees would prefer to work in a team that meets face-to-face?

Q6. Why should managers promote integrative bargaining rather than distributive negotiation?

Q7. Many companies have reported that it is difficult to implement advanced management information systems such as ERP.  Why do you think that this is so? How might the roadblocks to implementation be removed?

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