The purpose of this written project is for the student to proceed through all of the steps required in planning and implementing a major change initiative. Applying a major recognized theory of change (your choice however not the Kotter model from this class) students is to select a topic that is currently a challenge within their workplace (ideal) or to role-play a problem within a workplace where the student acting as the manager/leader is responsible for facilitating the change process. Students will provide an introduction and context to the organization, a statement of the problem, and explanation of the change theory to be applied, discuss and apply the necessary steps to facilitate the change initiative, described appropriate follow-up, and provide summary comments as a means of wrapping up the scenario
Citations are required that support the theory that is applied in the project.

(You should use reliable sources for my research).
My topic is problems with shopping online