Writing the Report

Part A: Topic Outline I. Purpose for this analysis is to atom problems aural the Roanoke annex of Phoenix Advertising which accept led to the recent resignations of an art administrator and an account executive,

accretion applicant complaints about superior of work, abundance and abashing of advisers aural that branch. II. Site appointment to Roanoke annex was performed in adjustment to investigate issues. A. Conducted individual interviews in adjustment accept the affidavit reasoning about the morale, declining within the branch. 1. Produced individual interviews with four out of six advisers within the Accounts Management Department. 2. Interviewed the Manager Administrator of Roanoke branch. 3. Had an accumulation meeting with the Creative Services department. B. Observed plan ambiance to get a feel for how advisers collaborate with one addition and accept workflow aural in the office. C. Reviewed previous year(s) of business reports. D. Reviewed Policy and Procedure manuals 1. Polices for new applicant accounts were advised and updated. 2.

Overtime advantage for salaried advisers was not addressed in the company’s action manual. E. Conducted interviews with clients that were, both satisfied and dissatisfied. 1. Conducted phone surveys with any dissatisfied customers who had recently closed or open their accounts with Roanoke branch 2. Mailed out achievement surveys to accepted applicant account of Roanoke branch. III. Abuse of aggregation action and abridgement of understanding. A. Individual interviews with advisers appear an annex advanced dissatisfaction with workloads and uncompensated overtime hours.

1. The action for accepting new projects does not yield into annual accepted workloads 2. There is no action for overtime advantage for salaried employees. 3. Understaffing and unappreciated can lead to lower staffing if employees decided to leave the company. B. Low aggregation assurance in surveyed employees. 1. 80% of advisers feel overworked, in result causing poor plan performance. 2. 75% of advisers acquainted underpaid causing low morale. 3. Both the HR Department and Management Administration are knowledgeable about the lack of communication with the company policy, and are aware that this complication leads to the lack of implementing a resolution. C. Former and recent contracted clients, inquired that the quality and work ethic had completely dissolved. 1. Total of 4 client complaints are starting to heart the image of the company and what is represents. 2. Total of 2 clients emphasized the changes in the work quality they have been receiving within the past year, which have resulted into them looking at other companies. 3.

Total of 3 clients have addressed promised deadlines have not been met, causing additional loss of business. IV. Provide all annex advisers with training on the company policy. A. Ensure HR Manager and Administrators have completed and understand the company policy. 1. HR Manager and Administrators will be trained and have completed all company polices. 2. Follow up quarterly, to make sure HR is enforcing and applying the company policy. B. Implement a strict policy. C. Provide staff with quarterly surveys.

Part B: Informal Field- Investigation Report 1.

( I HAVE ALREADY COMPLETED THE PART A, I ONLY NEED PART B COMPLETED, ATTACHED IS THE FILE WITH THE EXAM AT THE END FOR THE QUESTIONS FOR PART B.)